Privacy Policy

Last updated: November 13, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use ZotoPOS and tells You about Your privacy rights and how the law protects You. By using ZotoPOS You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Capitalized words used in this Privacy Policy have the meanings given in the Definitions section below.

Definitions

Account means an account created for You to access Our Service.
Application / Service refers to ZotoPOS, the point-of-sale and retail transaction software provided by the Company.
Company (referred to as "We", "Us" or "Our") refers to Zoto ERP / ZotoPOS.
Country refers to: Pakistan.
Device means any device that can access the Service such as a computer, a mobile phone or a tablet.
Personal Data means any information that identifies or can identify an individual.
Service Provider means third-party companies or individuals that process data on Our behalf.
Usage Data is data collected automatically, either generated by use of the Service or from the Service infrastructure itself.
You means the individual or organization using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

When using ZotoPOS, We may collect the following Personal Data:

Customer names and contact information (when provided)
Payment transaction details (amounts, timestamps, payment method identifiers — We do not store raw card numbers unless you configure a local terminal that requires it; where card data is processed we recommend using PCI-compliant payment processors)
Store and user account details (employee IDs, cashier identifiers)
Email address and phone number for receipts or communications (when provided)
Usage Data such as device identifiers, IP address, session logs

Usage Data

Usage Data is collected automatically and may include IP address, browser type, device information, pages visited, timestamps, and other diagnostic data.

How We Use Your Personal Data

We may use Personal Data for the following purposes:

To provide, maintain and improve ZotoPOS features.
To process sales, generate receipts, and reconcile transactions.
To manage Accounts, employees, and user permissions.
To contact You with Service-related notices, receipts, and support communications.
For analytics, reporting, inventory synchronization, and business intelligence.
To comply with legal and financial obligations (tax records, audits).
For fraud prevention, security, and dispute resolution.

Sharing and Disclosure

We may share Personal Data in the following situations:

With Service Providers (payment processors, hosting providers, analytics vendors) under confidentiality obligations.
With affiliates or business partners for features You enable (e.g., accounting integrations, loyalty partners).
For business transfers such as mergers or acquisitions.
To comply with legal obligations or valid governmental requests.

Retention of Your Personal Data

We retain Personal Data for as long as necessary to provide the Service and fulfill operational, legal, and tax requirements. Transactional records may be retained longer to comply with applicable law and financial recordkeeping obligations.

Transfer of Your Personal Data

Your information may be processed in locations outside Your jurisdiction. By submitting information You consent to such transfers. We implement commercially reasonable safeguards when transferring data across borders.

Delete Your Personal Data

You may request deletion of Personal Data that We hold. Some transactional data may be retained where required by law. To request deletion or for assistance, contact zeeshan@firm11.com.

Security

We use commercially reasonable measures such as access controls, encryption in transit, and secure hosting to protect Personal Data. For payment data, We recommend using PCI-compliant processors and terminals; ZotoPOS itself does not require storage of raw card PANs when integrated with compliant processors.

Children's Privacy

ZotoPOS is not directed to children under 13 and We do not knowingly collect Personal Data from children under 13. If We become aware that We have collected information from a child under 13, We will take steps to remove it subject to applicable law.

Links to Other Sites

ZotoPOS may link to third-party sites or services (payment gateways, third-party integrations). We are not responsible for third-party privacy practices; review their policies before sharing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When We do, We will post the new Policy on this page and update the "Last updated" date. We may also notify You by email or prominent notice in the Service.

Contact Us

If you have questions about this Privacy Policy or requests regarding Your personal data, contact us at:

Email: zeeshan@firm11.com